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Privacy Policy

Privacy Policy

Last updated: 27 July 2025

At Excellence Science Tutoring, we are committed to protecting your privacy and handling your personal information with care, transparency, and integrity.

This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

1. Who We Are

2. What Personal Data We Collect

We collect the following data through our sign-up form and interactions with parents or guardians:

From Parents/Guardians:

  • First and last name

  • Email address

  • Phone number

  • Country of residence

  • Payment details (via secure third-party processor)

About the Student (provided by parent/guardian):

  • First name

  • School year

  • Subject(s) of interest

  • Exam type (e.g., GCSE, A Level)

  • Any additional information shared in the form

Automatically Collected Data:

  • IP address and browser type

  • Website usage data (via cookies and analytics, if enabled)

3. How We Use Your Information

We use the information provided to:

  • Communicate with you about our tutoring services

  • Match students with appropriate tutors

  • Schedule and deliver online lessons

  • Manage billing and invoicing

  • Respond to enquiries or support requests

  • Maintain records for legal and financial purposes

We will only use your personal data when we have a lawful basis to do so, including:

  • To fulfil our contract with you (e.g. for providing tutoring services)

  • To comply with legal obligations

  • For our legitimate business interests

  • With your consent (for optional things like cookies or marketing)

4. How We Handle Payments

We use GoCardless, a secure third-party provider, to manage Direct Debit payments. When you sign up for lessons, you will receive an email with a secure link to enter your bank details directly into GoCardless.

We do not store or access your bank details ourselves.

GoCardless complies with UK GDPR and processes data securely.
You can view their Privacy Policy here: https://gocardless.com/privacy/

5. Children’s Data

We collect limited information about students (such as name, school year, and subjects) only via their parents or guardians and only to deliver our tutoring services.

We do not collect personal information directly from children, nor do we use it for marketing or share it with third parties.

6. Who We Share Your Data With

We do not sell or rent your data to any third party.

We may share your data with trusted third parties when necessary to run our services:

  • GoCardless (for payments)

  • Online communication platforms, such as Microsoft Teams, which we use to deliver tutoring sessions

  • Our tutors, where required for lesson delivery

  • Legal authorities if required by law

All service providers we work with are required to comply with data protection laws.

7. How We Store and Protect Your Data

  • Data is stored securely using encrypted systems and password-protected accounts

  • Access is restricted to authorised personnel only

  • We retain your data only as long as necessary to fulfil our services and meet legal requirements

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent where it was previously given

  • Object to certain types of processing

  • Request a copy of your data in a portable format

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at gogertythomas@gmail.com

9. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device to help websites function, improve performance, and enhance your experience.

How We Use Cookies

Our website, built on Wix, uses cookies for:

  • Site functionality (e.g. form submissions, navigation)

  • Analytics to understand site usage and improve services

  • Optional features that enhance user experience

Some cookies are essential and load automatically. Others (like analytics or marketing cookies) are non-essential and only load with your consent.

Cookie Consent with Usercentrics

We use the Usercentrics cookie banner (provided by Wix) to manage consent. When you visit the site, you can:

  • Accept or reject non-essential cookies

  • Customise your cookie preferences

  • Change or withdraw consent at any time via the banner

Third-Party Cookies

Some cookies are set by third-party tools (e.g. analytics). These are also controlled through the Usercentrics system.

Learn More

To find out more about cookies and how to manage them, visit:
www.allaboutcookies.org

10. Contact Us

If you have any questions or concerns about how we handle your data, please contact us:

📧 Email: gogertythomas@gmail.com
 

We may update this policy periodically. The latest version will always be available on our website.

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